Index SMS – Privacy Policy

Effective Date: 12 July 2025

Index SMS ("we", "our", or "us") is committed to protecting the privacy and personal data of our users and their recipients. This Privacy Policy explains how we collect, use, store, and protect personal information when you use our platform or services.

By using Index SMS, you agree to the practices described in this policy.


1. Information We Collect

a) From Account Holders:

  • Name, email address, phone number
  • Business name and registration details
  • Payment and billing information
  • IP address and browser information
  • Communication preferences

b) From SMS Recipients:

  • Mobile phone numbers
  • Content of messages sent via our platform
  • Delivery status, timestamps, and network response

2. How We Use Your Information

We use your information to:

  • Provide and improve our SMS services
  • Deliver messages to intended recipients
  • Authenticate users and prevent fraud
  • Send account-related communications
  • Process payments and manage billing
  • Comply with legal and regulatory obligations

3. Legal Basis for Processing (Uganda Data Protection Act)

We process your data based on:

  • Consent: You provide consent when you use our services or submit information.
  • Contract: To fulfill our obligations in providing SMS services.
  • Legal Obligation: To comply with local telecom and data protection laws.

4. Data Sharing and Disclosure

We do not sell or rent your data.

We may share data with:

  • Licensed telecom operators (to route messages)
  • Regulatory bodies upon lawful request
  • Payment processors (for billing)
  • Third-party service providers under confidentiality agreements

We ensure all third parties comply with data protection standards.


5. Data Storage and Retention

Your data is securely stored on servers located in Canada.

We retain:

  • User account data as long as the account is active
  • SMS logs and metadata for a minimum of 180 days, in line with telecom regulations

You may request deletion of your data, subject to legal and audit requirements.


6. Security of Information

We use industry-standard security practices to protect your data:

  • Secure HTTPS encryption
  • Two-factor authentication (2FA) for admin access
  • Regular data backups
  • Access controls and user-level permissions

However, no method of transmission over the Internet is 100% secure.


7. Your Rights

Under the Uganda Data Protection and Privacy Act, you have the right to:

  • Access your personal data
  • Correct inaccurate information
  • Object to processing
  • Request deletion (where applicable)
  • Withdraw consent at any time

To exercise these rights, email us at: support@indexsms.online


8. Cookies and Tracking

Our website may use cookies to enhance user experience, analyze traffic, and remember preferences. You can disable cookies via your browser settings.


9. Children's Privacy

Index SMS is not intended for use by children under the age of 13. We do not knowingly collect personal information from children.


10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on our website, and the "Effective Date" will be updated accordingly.


11. Contact Us

If you have questions about this Privacy Policy or how we handle your data, please contact:

Index SMS

Email: support@indexsms.online

Phone: +256-778 938 804

Website: https://indexsms.online